Terms of Service

Effective Date: January 1, 2025

These Terms of Service ("Terms") govern your use of the services provided by Gleam Glow ("we," "us," or "our"), a professional cleaning company operating in Austin, Texas and surrounding areas. By booking a cleaning service, you agree to these Terms.

Service Agreement

When you book a cleaning through our website or by contacting us directly, you are entering into a service agreement with Gleam Glow. We agree to provide the cleaning service as described in your booking confirmation, and you agree to provide safe and reasonable access to your property at the scheduled time.

Our team reserves the right to decline or discontinue service if conditions are unsafe, unsanitary beyond the scope of standard cleaning, or if the property differs significantly from what was described during booking.

Scheduling and Access

Cleaning appointments are scheduled based on availability. We will confirm your appointment date and arrival window via email or SMS. You are responsible for ensuring our team can access your property at the scheduled time, whether you are home or have provided entry instructions (lockbox code, smart lock, spare key, etc.).

If our team arrives and cannot access the property, a lockout fee may apply.

Cancellation and Rescheduling Policy

We understand plans change. You may cancel or reschedule your appointment free of charge with at least 24 hours' notice before your scheduled cleaning time.

• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the booking total.
• No-shows (failure to provide access without notice) will be charged the full booking amount.
• To cancel or reschedule, contact us via email at hello@gleamglowtx.com or through your booking confirmation link.

Payment Terms

Payment is due at the time of booking unless otherwise agreed. We accept all major credit and debit cards, processed securely through Stripe. Recurring cleaning customers may be billed automatically based on their selected frequency.

• All prices are quoted in USD and include labor and standard cleaning supplies.
• Add-on services (inside fridge, inside oven, etc.) are priced separately and disclosed before booking.
• Tips are not required but always appreciated.

Liability and Insurance

Gleam Glow is fully insured. In the unlikely event that our team causes damage to your property during a cleaning, please notify us within 24 hours so we can assess and resolve the issue promptly.

• We are not liable for damage to items that are improperly installed, previously damaged, or excessively fragile without prior notification.
• We are not responsible for pre-existing conditions such as stains, discoloration, or wear that cannot be remedied through standard cleaning methods.
• Claims must include photographic evidence and be submitted within 48 hours of the cleaning service.

Satisfaction Guarantee

We stand behind our work. If you are not satisfied with any aspect of your cleaning, contact us within 24 hours and we will send a team to re-clean the affected areas at no additional charge. See our Gleam Promise for full details.

Property Conditions

For the safety of our team, we require that your property be free of hazardous materials, pest infestations, and any conditions that could pose health risks. If our team encounters such conditions upon arrival, we reserve the right to decline service. Biohazard or hoarding situations are outside the scope of our standard services.

Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

Contact

For questions about these Terms, reach us at hello@gleamglowtx.com or visit our Contact page.