Privacy Policy

Effective Date: January 1, 2025

Gleam Glow ("we," "us," or "our") operates the website gleamglowtx.com and provides professional cleaning services in Austin, Texas and surrounding areas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Home address and property details for scheduling cleaning services
• Payment and billing information (processed securely through Stripe)
• Communication preferences and service history
• Any other information you choose to provide through forms or communication with us

How We Use Your Information

We use the information we collect to:

• Schedule, provide, and manage cleaning services
• Process payments and send invoices
• Communicate with you about appointments, promotions, and updates
• Improve our website, services, and customer experience
• Respond to your inquiries and support requests
• Comply with legal obligations

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our site so we can improve it. You can disable cookies through your browser settings, but some features of the site may not function properly without them.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Stripe for secure payment processing
• Twilio for SMS appointment reminders and notifications
• GoHighLevel for customer relationship management
• Google Analytics for website usage analysis

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@gleamglowtx.com
• Location: Austin, TX 78701